Categorization

and filtering of tickets

Integrated

email communication

SLA with automatic

notification

Workflow for

various types of operations

Požadavky na jednom místě
Požadavky na jednom místě
Požadavky na jednom místě

Requirements in one place

Centralize and manage all requests in one place, with the option to submit them through various channels - web, email, or mobile application.

"The INSIO helpdesk has brought order to our company. We now communicate efficiently with customers and address their requests quickly and on time."

Categorization and filtering

Improve work efficiency with requirements by categorizing and filtering, which will help you quickly identify and prioritize tickets according to sources.

Kategorizace a filtrování
Kategorizace a filtrování
Kategorizace a filtrování
Workflow
Workflow
Workflow

Workflow

Customize your ticket resolution processes according to the specific needs of your company, with the possibility to define different states, team responsibilities including internal notes.

Integrated email client

Keep complete track of communication with clients thanks to the integrated email client, which records all information exchange.

Integrovaný e-mailový klient
Integrovaný e-mailový klient
Integrovaný e-mailový klient
Servisní smlouva SLA
Servisní smlouva SLA
Servisní smlouva SLA

Service Level Agreement (SLA)

Ensure compliance with response times and resolution deadlines by setting SLAs, with automatic alerting and ticket escalation functionality.

Expenses under control

Manage and monitor the costs associated with support and keep the budget under control with tracking and reporting tools.

Náklady pod kontrolou
Náklady pod kontrolou
Náklady pod kontrolou

Communicate with customers using Helpdesk from INSIO.

By submitting you agree to the processing of personal data according to GDPR.

Frequently Asked Questions

What can we solve with helpdesk?

Our helpdesk system is designed to meet a wide range of requests. It allows you to set up different agendas, including assigning solvers, defining states within the workflow, and specifying outputs. This enables you to effectively address anything from cleaning and maintenance to general queries, IT technical support, and other specific requests.

Does your helpdesk system support the functionality of internal notes?

How can helpdesk requests be entered?

Will the system alert me to an unfulfilled requests or approaching deadline?

Is it possible to track the progress of the request in bulk?

Does the system inform the issuer about the progress and status of the request?

What can we solve with helpdesk?

Our helpdesk system is designed to meet a wide range of requests. It allows you to set up different agendas, including assigning solvers, defining states within the workflow, and specifying outputs. This enables you to effectively address anything from cleaning and maintenance to general queries, IT technical support, and other specific requests.

Does your helpdesk system support the functionality of internal notes?

How can helpdesk requests be entered?

Will the system alert me to an unfulfilled requests or approaching deadline?

Is it possible to track the progress of the request in bulk?

Does the system inform the issuer about the progress and status of the request?

What can we solve with helpdesk?

Our helpdesk system is designed to meet a wide range of requests. It allows you to set up different agendas, including assigning solvers, defining states within the workflow, and specifying outputs. This enables you to effectively address anything from cleaning and maintenance to general queries, IT technical support, and other specific requests.

Does your helpdesk system support the functionality of internal notes?

How can helpdesk requests be entered?

Will the system alert me to an unfulfilled requests or approaching deadline?

Is it possible to track the progress of the request in bulk?

Does the system inform the issuer about the progress and status of the request?

Interamerican wins procurement award

INTERAMERICAN triumphs at Procurement Excellence Awards!

Interamerican wins procurement award

INTERAMERICAN triumphs at Procurement Excellence Awards!