How INTERAMERICAN gained real-time control over costs across 9 entities

About INTERAMERICAN

INTERAMERICAN is part of Achmea Group, one of the largest insurance groups in Europe.

Operating in a highly regulated and process-intensive environment, the company manages a wide portfolio of insurance, healthcare and financial services.

With hundreds of employees involved in procurement and administrative processes, ensuring transparency, accountability and timely financial insight became a strategic priority.

Challenges before INSIO

Before the implementation, procurement and expense processes were distributed across departments and entities, creating operational friction and financial risk.

Key challenges included:

• Delays in approving purchase orders

• Limited visibility into budgets and commitments

• Contracts stored in multiple locations

• Heavy reliance on email communication

• Time-consuming audit preparation

• Unexpected financial liabilities

As a result, finance teams often gained visibility into commitments only after they had already been created.

Need for change

As transaction volumes increased, management faced growing pressure to standardize processes and improve cost governance.

Procurement workflows involved hundreds of users and dozens of approvers across multiple entities, making it difficult to define responsibilities and maintain process consistency.

INTERAMERICAN needed a unified digital platform that would centralize approvals, improve accountability and provide real-time data for decision-making.

Implementation of INSIO

The INSIO solution was implemented gradually from April 2024 in several phases covering procurement, contract management, travel expenses and other corporate costs.

The project included detailed process analysis, configuration of complex approval matrices and customization to reflect real organizational needs.

Thanks to flexible workflow automation, even highly complex approval structures could be digitalized and standardized.

Scope of solution

Today, INSIO supports cost governance processes for approximately 340 users and up to 100 approvers across multiple group companies.

The system covers the entire procurement lifecycle — from purchase requests and contract management to approval of incoming invoices.

More than 1,000 invoices are processed monthly, with approved documents automatically transferred to SAP.

INSIO also digitalizes business travel and other corporate expenses, ensuring full visibility and compliance.

Results and business impact

By implementing INSIO, INTERAMERICAN achieved:

• 84% faster invoice processing

• Budget control before commitments are created

• Reduced dependency on individuals in approval workflows

• Centralized contract management with automated notifications

• Significant administrative time savings through SAP integration

• Complete digital audit trail supporting regulatory compliance

  
  

Most importantly, management gained real-time visibility into financial commitments across the organization.

Real-time cost governance

Standardized workflows and unified document management enabled faster decisions, clearer accountability and higher transparency of financial processes.

INSIO helped INTERAMERICAN move from retrospective financial control to proactive cost governance.

Client testimonial

“INSIO enabled us to move from retrospective control to real-time management of procurement processes. Today we make decisions based on current data rather than after closing, with clearly defined responsibilities and approval workflows.”

René Scholten
CFO and Board Member